Privacy Policy - Ijen Villas by Comfy Villas

Your privacy matters to us. This policy explains what personal information Ijen Villas by Comfy Villas collects, how we use it, and the choices you have.

1. Information We Collect

Booking details – your name, email, phone number, travel dates, number of guests and room preferences when you use our booking or contact form.
Messages – anything you send us via WhatsApp, email or social media.
Website usage – basic technical data such as browser type, pages visited and approximate location, collected through cookies.

2. How We Use Your Information

To process and confirm your reservation.
To reply to your questions and send you information about your stay.
To arrange add-ons, packages and experiences you request.
To improve our website and services.

We do not send marketing messages unless you have asked to receive them.

3. Sharing Your Information

We never sell your personal information. We only share it when needed to deliver your stay – for example with local tour partners for an experience you booked – or when required by Indonesian law.

4. Cookies

Our website uses cookies to remember your preferences (such as currency) and to understand how visitors use the site. You can disable cookies in your browser settings, although some features may not work as expected.

5. Data Retention & Security

We keep your information only as long as needed for your booking and for legal or accounting purposes. We take reasonable steps to protect it from loss, misuse or unauthorised access.

6. Your Rights

You can ask us at any time to see, correct or delete the personal information we hold about you. Just contact us using the details below.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updatedâ€ date.